Terms of Service
TERMS OF SERVICE
Last updated: 30/11/2025
1. Overview
These Terms of Service (“Terms”) govern your use of the website operated under the brand Prime Case, managed by:
ALR Commerce LLC
EIN: 37-2224417
Official U.S. Address:
412 W 7th St
STE 1198
Clovis, NM 88101 — United States
By accessing or using this website, you agree to these Terms and all applicable laws and regulations. If you do not agree, you must discontinue use immediately.
2. Corporate Information
Prime Case is legally operated by:
ALR Commerce LLC
EIN: 37-2224417
Official Address:
412 W 7th St
STE 1198
Clovis, NM 88101
United States
Support Contact:
help@primecase.co
3. Use of the Website
By using this website, you agree to:
Use the website only for lawful purposes
Not attempt to damage, disrupt, or interfere with systems or infrastructure
Not engage in fraudulent or abusive activity
Provide accurate and complete information during checkout
Comply with all applicable local and international laws
We reserve the right to restrict, suspend, or terminate access for violations of these Terms.
4. Products & Availability
Prime Case offers consumer products for international purchase.
Product availability may vary by region.
Product images are for illustrative purposes and may vary slightly from actual items.
Prices, descriptions, and availability are subject to change without notice.
We reserve the right to modify or discontinue products at any time.
5. Pricing, Currency & Taxes
All prices are displayed in the currency selected by the customer.
By placing an order, you acknowledge that:
Prices may change at any time
International orders may be subject to import duties, taxes, or VAT
These charges are the responsibility of the customer
Refusal to pay applicable duties does not qualify for a refund
6. Payment Processing
Payments are securely processed through:
Shopify Payments (powered by Stripe)
Prime Case does not store full credit card details. All transactions comply with PCI-DSS security standards.
7. Order Acceptance & Verification
We reserve the right to:
Reject or cancel orders suspected of fraud
Request identity or address verification (KYC procedures)
Review transactions flagged by risk systems
Refuse service at our sole discretion
Orders are considered accepted only after successful payment authorization.
8. Shipping & Delivery
By placing an order, you acknowledge that:
Shipping times vary depending on destination
Tracking information may be provided when available
Delays may occur due to customs, weather, or external factors
Customs clearance is outside the control of Prime Case
Additional details are available in the Shipping Policy.
9. Returns & Refunds
Returns and refunds are governed by the Refund Policy, which is incorporated into these Terms.
Key principles include:
Refunds may be requested within 7 days for unused and unopened products
Used or opened items are not eligible for refunds
Defective or damaged items may qualify for replacement or refund
Unauthorized returns may be refused
Refunds are issued only to the original payment method
For complete details, refer to the Refund Policy.
10. User Responsibilities
You agree not to:
Provide false or misleading information
Initiate fraudulent chargebacks
Abuse promotions, discounts, or referral programs
Create multiple accounts to bypass restrictions
Manipulate or interfere with website functionality
Attempt to bypass fraud detection or regional restrictions
Violations may result in order cancellation or permanent account restriction.
11. Intellectual Property
All content on the Prime Case website, including but not limited to branding, images, product descriptions, and design elements, is the property of ALR Commerce LLC.
You may not:
Use or reproduce content without authorization
Copy or replicate product listings or pages
Impersonate Prime Case or its associated entities
Use content for commercial purposes without permission
12. Third-Party Services
Prime Case integrates with third-party platforms, including:
Shopify
Stripe (Shopify Payments)
Meta (Facebook) Pixel
Google Analytics and Google Ads
TikTok Pixel
These services may process data under their own privacy policies.
13. Limitation of Liability
To the fullest extent permitted by law, Prime Case and ALR Commerce LLC are not liable for:
Shipping or carrier delays
Customs processing or clearance issues
Customer misuse of products
Losses resulting from incorrect order information
Indirect, incidental, or consequential damages
Failures of third-party platforms or services
Use of this website is at your own risk.
14. Disclaimer of Warranties
The website and services are provided on an “as-is” and “as-available” basis.
We do not guarantee:
Continuous or uninterrupted operation
Error-free experience
Product availability at all times
Suitability for specific purposes
15. Fraud, Abuse & Chargebacks
Prime Case enforces a strict zero-tolerance policy for:
Chargeback abuse
Fraudulent activity
Misuse of refund policies
Exploitation of promotions
Violations may result in:
Denial of claims
Reporting to payment processors
Account restriction or permanent ban
Legal action where applicable
16. Governing Law
These Terms are governed by:
The laws of the State of New Mexico (USA)
Applicable United States federal laws
Relevant international consumer protection laws
Any disputes shall be resolved in the jurisdiction of New Mexico, unless otherwise required by mandatory local law.
17. Modifications to Terms
Prime Case reserves the right to update these Terms at any time.
Changes take effect immediately upon publication. Continued use of the website constitutes acceptance of the updated Terms.
18. Contact Information
For inquiries related to these Terms:
ALR Commerce LLC
help@primecase.co
412 W 7th St, STE 1198
Clovis, NM 88101
United States