Shipping Policy
SHIPPING POLICY
Last updated: 30/11/2025
1. Overview
This Global Shipping Policy applies to all orders placed on the website operated under the brand Prime Case, managed by:
ALR Commerce LLC
EIN: 37-2224417
Official U.S. Address:
412 W 7th St
STE 1198
Clovis, NM 88101 — United States
Prime Case ships internationally and follows global logistics, customs, and shipping standards to ensure reliable and secure delivery.
2. Processing Times
After placing an order, the following processing timelines apply:
Processing time: 1–3 business days
Orders are processed Monday through Friday
Orders placed on weekends or holidays are processed on the next business day
During high-demand periods (such as holidays or promotional events), processing times may be extended
3. Shipping Times (Global)
Delivery times vary depending on the destination country.
Estimated delivery windows:
United States: 5–12 business days
Canada: 7–15 business days
Europe (EU/UK): 7–15 business days
Middle East (UAE, Saudi Arabia, Qatar): 6–14 business days
Asia: 7–20 business days
Australia & Oceania: 8–20 business days
Latin America: 10–25 business days
Brazil: 12–25 business days
These are estimated delivery ranges and may vary due to external factors such as customs processing, weather conditions, or carrier delays.
4. Tracking Information
All orders include tracking when available.
Tracking information is sent via email once the order has been shipped.
Tracking updates may take up to 48 hours to appear in carrier systems.
Tracking availability and update frequency may vary depending on the destination country and carrier.
If tracking information is not received within 5 business days, customers may contact support:
help@primecase.co
5. Shipping Regions
Prime Case ships to most countries worldwide, except regions subject to trade restrictions, sanctions, or carrier limitations.
Orders placed to restricted locations may be canceled and refunded at our discretion.
6. Customs, Duties & Import Taxes
Depending on the destination country, orders may be subject to:
Import duties
Customs fees
Value-added tax (VAT)
Administrative charges
These charges:
Are not included in the product or shipping price
Are the responsibility of the customer
Are non-refundable
Refusal to pay customs duties does not qualify for a refund.
7. Incorrect Address or Address Errors
Customers are responsible for providing complete and accurate shipping information.
Prime Case is not responsible for:
Incorrect or incomplete addresses
Failed deliveries due to recipient absence
Packages returned due to address errors
If a package is returned due to address issues:
Re-shipping may be offered at the customer’s expense
Refunds are not available
8. Failed Delivery Attempts
Carriers may attempt delivery multiple times.
If delivery cannot be completed:
The package may be held at a local pickup location
The package may be returned to sender after the holding period
Prime Case is not responsible for failed deliveries due to customer unavailability.
9. Lost or Stolen Packages
Lost in Transit
If a shipment is confirmed lost by the carrier:
A replacement will be issued, or
A full refund will be provided
Carrier confirmation is required.
Delivered but Not Received
If tracking shows that the package was delivered but not received:
Prime Case is not responsible for theft or loss after confirmed delivery
Customers should contact the local carrier to initiate an investigation
We may assist when possible but cannot guarantee replacement
10. Delays Beyond Our Control
Delivery delays may occur due to:
Customs inspections
Weather disruptions
Air transport limitations
Political or regulatory conditions
Natural events
Carrier operational delays
Such delays do not qualify for refunds.
11. Order Splitting
Orders containing multiple items may be shipped separately for logistical efficiency.
Each shipment will include its own tracking information.
12. Logistics Partners
Prime Case works with global logistics providers, which may include:
USPS, UPS, FedEx
DHL, Royal Mail, PostNL
Correios (Brazil)
Aramex, DPD, Cainiao
Regional carriers based on destination
The carrier used may vary depending on product availability, warehouse location, and delivery region.
13. Shipping Fees
Shipping costs are calculated at checkout based on:
Destination country
Selected shipping method
Package size and weight
Shipping fees are non-refundable, except in cases where the error is caused by Prime Case.
14. Changes to Shipping Address After Purchase
Once an order has been processed or shipped:
Address changes may not be possible
We cannot guarantee rerouting
Customers may need to contact the carrier directly
15. Order Status & Support
For any shipping-related inquiries:
ALR Commerce LLC
help@primecase.co
412 W 7th St, STE 1198
Clovis, NM 88101
United States
Support is available globally.