Privacy Policy
PRIVACY POLICY
Last updated: 30/11/2025
1. Who We Are
This Privacy Policy applies to the website, communication channels, and operations of Prime Case, operated and managed by:
ALR Commerce LLC
EIN: 37-2224417
Official U.S. Address:
412 W 7th St
STE 1198
Clovis, NM 88101 — United States
Official Support & Privacy Contact:
help@primecase.co
Prime Case operates internationally and may rely on global infrastructure, logistics partners, and integrated systems to provide its services.
2. Global Privacy & Compliance Commitment
Prime Case operates internationally and adheres to the following data protection laws and global standards:
2.1 Data Protection Laws
GDPR — European Union
LGPD — Brazil
CCPA/CPRA — California (USA)
PIPEDA — Canada
UK-GDPR + Data Protection Act 2018
PDPA — Singapore
UAE Federal Decree-Law No. 45/2021 (PDPL)
Saudi Arabia PDPL
Australian Privacy Act
Other applicable global data protection frameworks
2.2 Payment Security Standards
PCI-DSS
KYC (Know Your Customer)
AML (Anti-Money Laundering)
Fraud & Risk Management (Shopify Payments / Stripe)
2.3 Platform & Gateway Compliance
This policy fulfills the privacy requirements of:
Shopify
Shopify Payments
Stripe
Meta Commerce / Instagram Shop
TikTok Shop
Google Merchant Center
3. Information We Collect
We collect only the data necessary to operate, comply with regulations, and deliver your order.
3.1 Information Provided by the Customer
Full name
Email address
Shipping address
Billing address
Phone number (if provided)
Country
Additional information submitted via forms
3.2 Automatically Collected Information
IP address
Approximate geolocation
Device type
Operating system
Cookies and session identifiers
Website behavioral logs
Navigation and conversion data
3.3 Payment Information
Prime Case does NOT have access to full card details. Payments are securely processed by:
Shopify Payments (powered by Stripe)
All transactions comply with PCI-DSS encryption standards.
4. How We Use Your Information
Your data is used to:
Process orders and payments
Generate receipts and legal documentation
Prevent fraud and maintain platform security
Comply with international regulations
Provide customer support
Send order updates and transactional communications
Send marketing emails (with consent)
Improve website performance
Optimize advertising campaigns
5. Data Sharing (Strictly Necessary Only)
Prime Case shares personal data only with essential service providers:
Shopify Inc.
Stripe Inc. (Shopify Payments)
Fraud prevention and risk analysis systems
Shipping carriers and logistics partners
Marketing and analytics platforms (Meta, Google, TikTok)
Legal authorities when required by law
We do NOT sell, rent, or monetize personal data.
6. Anti-Fraud & Risk Control Policy
To protect customers and ALR Commerce LLC operations, Prime Case may:
Request identity verification
Request address confirmation
Pause or cancel high-risk transactions
Review automated fraud detection flags
Apply enhanced risk analysis procedures
Orders flagged by Shopify Fraud Protect or Stripe systems may require manual review or approval.
7. Cookies, Pixels & Tracking Technologies
We use cookies and tracking technologies to:
Maintain sessions and user preferences
Enable core website functionality
Analyze traffic and performance
Improve user experience and conversions
Deliver relevant advertising
Technologies used may include:
Meta (Facebook) Pixel
Google Analytics & Google Ads tracking
TikTok Pixel
Users may disable cookies through browser settings, though some features may be affected.
8. Your Privacy Rights
Depending on your jurisdiction (GDPR, LGPD, CCPA, etc.), you may request:
Access to your personal data
Correction of inaccurate data
Deletion of your data
Data portability
Restriction of processing
Withdrawal of consent
Confirmation of collected data
Non-discrimination for exercising privacy rights
Requests must be submitted to:
📧 help@primecase.co
9. Data Retention
We retain personal data only as long as necessary to:
Comply with legal and regulatory obligations
Resolve disputes and chargebacks
Maintain financial and tax records
Perform audits
Provide customer support
After this period, data is securely deleted or anonymized.
10. Security of Information
Prime Case implements industry-standard security measures, including:
SSL encryption
Secure payment processing
Firewalls and intrusion detection systems
Continuous monitoring
Restricted data access controls
Secure infrastructure and data storage
11. International Data Transfers
Your data may be processed in multiple jurisdictions, including:
United States
European Union
Brazil
Other regions where service providers operate
All transfers comply with applicable laws, including Standard Contractual Clauses (SCCs) where required.
12. Refund Policy (Legal Summary)
Prime Case offers:
Refunds within 7 days for unused and sealed products
Replacements for defective or damaged items
Refunds issued to the original payment method only
Processing timelines depending on financial providers
Full details are available on the Refund Policy page.
13. Shipping Policy (Legal Summary)
Prime Case provides:
Worldwide shipping
Delivery times that vary based on destination
Order tracking when available
Possible customs delays
Potential import taxes or duties depending on the country
14. Children’s Data
Prime Case does not knowingly collect or process data from individuals under the age of 18.
If such data is identified, it will be promptly deleted upon request.
15. Policy Updates
This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes.
The latest version will always be indicated by the "Last updated" date at the top of this page.
16. Contact for Privacy, Legal & Compliance
For privacy-related inquiries, legal matters, or data requests:
ALR Commerce LLC
📧 help@primecase.co
📍 412 W 7th St, STE 1198, Clovis, NM 88101, United States